TERMS + CONDITIONS

 

Shipping

All orders, national as well as international, are shipped from Valencia, Spain using Correos Courier. All orders are packed and shipped once a week and take about 1 week to arrive.

Payments

You can pay online securely via PayPal, Apple Pay and all major credit and debit cards. If you cannot pay by credit card, contact us at info@weareforms.com  and we can take your order manually with a payment via bank transfer.

Order Process

After having entered your contact details, you will begin the payment process. Before submitting your payment, please take a minute to familiarize yourself with our Terms and Conditions.  Your payment submission implies that you have accepted these terms. After submitting your order, you will receive an order receipt confirmation by email. The system will generate an order number, which you can use for reference on any inquiries. If you do not receive an email, please contact us at info@weareforms.com and we will address the issue ASAP.

Lead Time

You will receive an email with an estimated delivery date when your order is completed. If you require a shorter lead time, please contact us at info@weareforms.com, specifying the required shipment date, and we will confirm whether it is possible. An additional rush fee will be added to your invoice.    

Order Cancellation/Modification

Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at info@weareforms.com  and we will modify the order or cancel it and issue a refund.  

Returns

Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Credits are valid for one year as of day of issue. Please contact us at info@weareforms.com  to let us know that you will be returning the goods and we will provide further instructions. 

Damages

Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue by sending an email to info@weareforms.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective product (which must be unassembled and in its original packaging) at our cost.

Warranty

All of our goods are guaranteed for up to one year after order delivery. This guarantee covers damage or defects incurred through normal use and excludes any damage resulting from accident, misuse, abuse, or negligence. Defect claims must be brought to our attention via email (info@weareforms.com ) accompanied by photo documentation. We Are Forms reserves the right to subject the claim to an inspection. If the product is confirmed defective, we will send a replacement. The cost of shipping will be absorbed by us.    

Order Shipping

Our online webstore accepts orders from most European countries. For non-European shipments, please contact us at info@weareforms.com  and we will provide a quote for shipment in your country. Customs fees and taxes are not included in our prices. You will be billed separately by UPS for these costs. Should a customer not be available to receive a package or fail to respond to UPS' payment claims, the return freight charges will be at customer's expense. If there are any delays at the border caused by customs disputes, it is wholly outside of our control. Please contact us at info@weareforms.com if you are having trouble tracking your shipment and we will assist you as best we can.

Copyright

All rights, including images and copy, are owned by We Are Forms®.

Privacy

We are committed to protecting and respecting the privacy of our customers and web site visitors. For that reason we have taken, and will continue to take, measures that protect the personal information of our clients.    

Terms and conditions

We Are Forms® reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.  

Questions

Should you have any questions not answered in our Terms & Conditions, please contact us at info@weareforms.com .