TERMS + CONDITIONS

HANDMADE LAMPS
MUCH CARE AND CRAFTSMANSHIP GO INTO MAKING OUR LAMPS. OUR GOAL IS TO CRAFT THE PERFECT HANDMADE LAMP FOR EACH AND EVERY CUSTOMER. THE IMAGES THAT ARE DISPLAYED ON OUR WEBSITE ARE ACCURATE DEPICTIONS OF OUR MODELS. HOWEVER, SINCE EVERY ITEM IS HAND-MADE, THERE MAY BE VERY SLIGHT VARIATIONS IN FINISHING FROM ONE LAMP TO ANOTHER.

 

UNFINISHED BRASS
WE WORK WITH UNFINISHED BRASS BECAUSE WE BELIEVE BRASS LOOKS BEST WHEN IT IS ALLOWED TO BUILD UP A PATINA WITH AGE.  THIS MEANS THAT IF YOUR LAMP CONTAINS BRASS COMPONENTS, ITS LOOK WILL EVOLVE OVER TIME.  THIS ISN’T A DEFECT, BUT INTENTIONAL AND BY DESIGN. 

IF YOU WANT TO RESTORE THE LAMP’S ORIGINAL POLISHED FINISH, PLEASE FOLLOW THE MAINTENANCE INSTRUCTIONS.

 

Payment
We accept Visa, MasterCard, and Paypal. If you cannot pay by credit card, contact us at order@lambertetfils.com or 514-394-0762 and we can take your order manually with a payment via wire transfer. We do not accept American checks (personal or company) or ACH payments.

 

 

Order Process
After having entered your contact details, you will begin the payment process. Before submitting your payment, please take a minute to familiarize yourself with our Terms & Conditions.  Your payment submission implies that you have accepted these terms.

After submitting your order, you will receive an order receipt confirmation by email. The system will generate an order number, which you can use for reference on any inquiries. If you do not receive an email, please contact us at order@lambertetfils.comand we will address the issue ASAP.

Lead time
Our standard production time is 8 to 9 weeks. You will receive an email with an estimated delivery date when your order is completed.

If you require a shorter lead time, please contact us at order@lambertetfils.com, specifying the required shipment date, and we will confirm whether it is possible. An additional rush fee will be added to your invoice.

 

 

Order Cancellation/Modification
Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at order@lambertetfils.com and we will modify the order or cancel it and issue a refund.

 

 

Returns
Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Credits are valid for one year as of day of issue.

Please contact us at order@lambertetfils.com to let us know that you will be returning the goods and we will provide further instructions. 

 

 

 

Damages
Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue by sending an email to order@lambertetfils.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be unassembled and in its original packaging) at our cost.

 

 

Warranty
All of our goods are guaranteed for up to one year after order delivery. This guarantee covers damage or defects incurred through normal use and excludes any damage resulting from accident, misuse, abuse, or negligence. Defect claims must be brought to our attention via email (order@lambertetfils.com) accompanied by photo documentation. Lambert et Fils reserves the right to subject the claim to an inspection. If the product is confirmed defective, we will send a replacement. The cost of shipping will be absorbed by Lambert et Fils.

 

 

Order Shipping - CANADA
If you reside in Quebec, please contact us by phone or email and we will send you a quote. 

If you reside outside of Quebec, please contact LIGHTFORM, our Canadian distributor, and they will prepare you a quote.

 

 

 

Order Shipping - UNITED STATES
We ship with UPS. Customs brokerage and duties are included in the price of shipping. However, sales taxes vary depending on your state and city/community. You are responsible for filing your taxes according to local tax laws. 

 

 

 

Order Shipping - INTERNATIONAL
Our online webstore accepts orders from most European countries. For non-European shipments, please contact us at order@lambertetfils.com and we will provide a quote for shipment in your country. Customs fees and taxes are not included in our prices. You will be billed separately by UPS for these costs. Should a customer not be available to receive a package or fail to respond to UPS' payment claims, the return freight charges will be at customer's expense.

If there are any delays at the border caused by customs disputes, it is wholly outside of Lambert et Fils' control. Please contact us at order@lambertetfils.com if you are having trouble tracking your shipment and we will assist you as best we can.

 

 

 

Certification
All lamps meant for north-american usage are UL certified. All lamps meant for international usage are CE certified.

 

 

Lightbulbs
We equip most of our lights with LED lightbulbs. Detailed information can be found on each product page. To purchase replacement bulbs please contact us at order@lambertetfils.com.

 

Copyright
All rights, including images and copy, are owned by Lambert et Fils Luminaires Inc.

 

 

Privacy
We are committed to protecting and respecting the privacy of our customers and web site visitors. For that reason we have taken, and will continue to take, measures that protect the personal information of our clients.

 

 

Terms & Conditions
Lambert et Fils reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.

 

 

Questions
Should you have any questions not answered in our Terms & Conditions, please contact us at order@lambertetfils.com or 514-394-0762.